Privacy Policy
1. Introduction
This Privacy Policy explains how LG Electronics, Inc. ("LGE") process any personal information we collect from you, or that you provide to us when you interact with our Open Source website (collectively, the "Sites").
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. This Privacy Policy applies to [https://opensource.lge.com] and any other websites and services controlled by LGE where this Privacy Policy is posted or referenced (collectively, the "Sites").
The Sites may provide access to websites and links to other services owned and operated by third parties. These third-party services are outside the scope of this Privacy Policy and have their own policies that apply to the collection, use, and sharing of information in connection with their services. We encourage you to read those policies. LGE is not responsible or liable for the privacy practices of such third parties.
California Notice at Collection
See the “State Privacy Rights Notice” below for important information about your rights under applicable state privacy laws.
2. What information does LGE obtain?
LGE may collect and store the Personal Information that you have provided to us. Below are some examples of the Personal Information we may collect on the Sites:
• Basic identifying and contact information, such as your name, IP address, and email address, which allows us to respond to your inquiries and provide support.
• When you interact with our Sites, for example by submitting an inquiry, we may collect additional information such as the product model name, inquiry details, and any attachments you choose to provide.
• Communication records when you communicate with our customer service staff or other LG Group staff.
The above list is not exhaustive but provides examples of the Personal Information that may be collected on the Sites where provided by you.
3. How will LGE use the information it obtains?
We may use your information that is collected on the Sites for the following purposes:
• To complete a transaction or service requested by you;
• To operate, evaluate and improve our business (including developing new products and services; enhancing and improving our service; analyzing and reviewing our user base and service, performing data analytics and market research, and performing accounting, auditing and other internal functions);
• To communicate with you about changes to our Privacy Policy or the Terms of Use of the Service, if necessary;
• To contact you in response to your submitted Enquiry and other queries;
• To protect and defend our rights and property, including by way of legal proceedings;
• To ensure compliance with legal obligations and regulatory requirements; and
• For our internal administrative and record keeping processes (e.g. management of website accounts, logging of queries etc.).
We use your Personal Information for these purposes on the lawful basis that such use of your personal information is necessary for LGE: (i) to fulfil a contract that we have in place with you, for example, to deliver the products or services you have purchased from us, (ii) for the purposes of our or a third party’s legitimate interests (including our legitimate commercial and related interests, such as understanding our customers and potential customers and providing you with information on our products and services), (iii) for compliance with a legal obligation to which we are subject, or (iv) where you have given us your consent.
Where we rely on our legitimate interests, we have carried out a balancing test to consider what the impact of the processing will be on individuals and to determine whether individuals‘ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of this Privacy Policy.
4. Sharing and Disclosure of Information
We may share your information as described below:
• For Our Business Purposes. We may share information we collect with outside entities for our own business purposes. We share this information to provide or otherwise enable your use of features and functions on the Sites, and for various internal purposes. More information on the reasons we share information can be found below.
• To provide services to you. We may share information with our service partners who help us maintain our Sites and provide other administrative services to us (including, but not limited to, maintaining and analyzing data, and sending customer communications on LGE's behalf)
• For Legal Reasons. We may share all of the above categories of information with service partners or other outside entities as necessary to comply with our legal obligations, including compliance with any applicable law, legal process, or court order. We may also share information in order to protect and defend the rights of LGE, our users, or any other individual, to protect against fraudulent or malicious activity, or to cooperate with law enforcement agencies.
• In Connection with a Sale or Merger. If we directly or indirectly undergo a business transition (including proposed transactions), such as a merger, acquisition by another company, or sale of all or part of our assets, we may share all of the above categories of information to the successor or potential successor organization, as well as their professional advisors during the transition.
• When you otherwise consent to such disclosure. We may share certain information with service partners or other entities when you direct us to share or otherwise consent to our sharing such information.
Except as described in this Privacy Policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your Personal Information to any third parties. LGE will take commercially reasonable steps in order to ensure any such third parties treat your Personal Information securely.
5. Retention
We take appropriate steps to ensure that we process and retain information in accordance with the following principles:
• at least for the duration for which the information is used to provide you with our Services;
• as required under law, a contract, or with regard to our statutory obligations (e.g., tax laws);
• for as long as it is reasonably necessary to do so to manage an actual or apprehended complaint, investigation or legal dispute;
• only for as long as it is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or, in anonymized form, for statistical purposes, subject to appropriate safeguards. For example, if a dispute arises between you and the LG Group or you fail to make payment for our Services, we may retain relevant information until such dispute is resolved or until such payment is made, respectively. If you delete your entire LG Account, your information will be retained for three months and immediately destroyed thereafter, unless otherwise required under applicable law.
• Where we process your information, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
6. International Transfer of Information
Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, including the Republic of Korea and the United States. Please note that data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
[For European Residents]
If you are in the EEA (European Economic Area, that is in the European Union and Iceland, Lichtenstein, Norway), UK or Switzerland, we will transfer your personal information to other countries outside the EEA, UK or Switzerland, including the Republic of Korea and the United States. European Union Law recognises the Republic of Korea as adequately protecting personal information. However, where we transfer your personal information to a jurisdiction which is not considered adequate by applicable law, we will take appropriate measures, in compliance with applicable laws, to ensure that your personal information remains protected. Such measures include for instance the use of model clauses which have been approved by the EU, UK and Switzerland. In some instances, we will rely on your explicit consent, where this is appropriate. To request more information or obtain a copy of the contractual agreements or other safeguards in place, use the contact details set out in the “Contacting LGE” section below.
7. Your Rights
To the extent provided by applicable law, you can ask us for a copy of the personal information we hold about you. You can also ask us to delete personal information or correct any inaccuracies, to restrict or limit the processing of your personal information, to withdraw your consent and to provide you with personal information that you provided to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, to the extent provided by applicable law, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).
However, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and in national laws. We will inform you of relevant exemptions we rely upon when responding to any request you make. To make a request concerning your rights or to make an inquiry, use the contact details under the “Contacting LGE” section below.
State Privacy Rights Notice
Except as otherwise provided, this section provides additional information to residents pursuant to state privacy laws including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“PDPOM”), the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“CDPA”) (collectively the “State Privacy Laws”).
This section describes how we collect, use, and share Personal Information of residents of these states and the rights these users may have with respect to their Personal Information. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of one of these states listed above, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it.
For purposes of this section, the term “Personal Information” has the meaning given to “personal data,” “personal information,” or other similar terms in the State Privacy Laws and does not include information exempted from the scope of the State Privacy Laws. In some cases, we may provide a different privacy notice to certain categories of residents of these states, such as employees and job applicants, in which case that notice will apply instead of this section.
Your privacy rights.
The State Privacy Laws may provide residents with some or all of the rights listed below. However, these rights are not absolute and some State Privacy Laws do not provide these rights to their residents. Therefore, in certain cases we may decline your request as permitted by law.
• Information. You can request the following information about how we have collected, used, and disclosed your Personal Information:
- The categories of Personal Information that we have collected.
- The categories of sources from which we collected Personal Information.
- The business or commercial purpose for collecting and/or selling, or sharing Personal Information.
- The categories of Personal Information that we have shared or sold or disclosed for a business purpose, and for each category, the categories of third parties to whom the Personal Information was disclosed.
• Access. You can request a copy of the Personal Information that we have collected about you.
• Appeal. You can appeal our denial of any request validly submitted.
• Correction. You can ask us to correct inaccurate Personal Information that we have collected about you.
• Deletion. You can ask us to delete the Personal Information that we have collected from you.
• Opt-outs.
- Opt-out of “sharing” your Personal Information / processing for targeted advertising purposes. You can opt-out of the “sharing” of your Personal Information (as defined by the CCPA) and the processing of your Personal Information for targeted advertising purposes (under the other State Privacy Laws).
- Opt-out of sales of Personal Information. You can opt-out of other “sales” of your Personal Information.
- Opt-out of “profiling.” You can opt-out of the automated processing of personal information to evaluate, analyze, or predict personal aspects about an individual in furtherance of decisions that produce legal or similarly significant effects concerning such individual.
• Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
Exercising your right to information, access, appeal, correction, deletion, and other rights. You may submit requests to exercise these rights using our Privacy Portal by clicking "Make a Privacy Request" above or by calling toll-free 800-243-0000.
Verification of identity; Authorized agents.
We may need to verify your identity in order to process your information/know, access, appeal, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law. We may ask you to sign into your LG Account, to provide information about your confirming information.
Under some State Privacy Laws, you may appoint an authorized agent to exercise your rights on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your State Privacy Laws rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request. In order for us to honor a request made by your agent, you must submit proof of your written authorization of the agent to opensource@lge.com prior to submitting a request.
Additional information for California residents.
• California Shine the Light. You have the right to be provided with a description of any categories of information that we disclosed to third parties for their direct marketing purposes and to know the identity of those third parties. While we do not disclose any categories of information to third parties for their direct marketing purposes, to make such requests please contact us at opensource@lge.com.
• California Eraser Law. If you are a California resident under the age of 18 and are a registered user of the Services, then you may request that we remove any submission you publicly posted on or in the Services. To request removal of a submission, please email a detailed description of the submission to opensource@lge.com. You may also be able to log into your account and delete your own submission. LGEUS reserves the right to ask you to provide information that enables us to confirm that the submission in question was created and posted by you.
Additional information for California residents..
Nevada residents have the right to opt-out of the sale of certain personal information for monetary consideration. While we do not currently engage in such sales, if you are a Nevada resident and would like to make a request to opt out of any potential future sales, please email opensource@lge.com.
8. Security
We take the protection of your information seriously and we have in place safeguards designed to protect the information we collect through our Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
9. Protecting the Privacy of Minors under the age of 18
LGE does not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to use the Sites. Should we learn or be notified that we have collected information from users under the age of 18, we will promptly delete such personal information. If you are under 18 please do not attempt to register on the Sites or send us any Personal Information.
10. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy from time to time in our sole discretion. When we do, we will also revise the "Last Updated" date at the top of this Privacy Policy and only where appropriate, this may be communicated to you via email. Please check back frequently to see any updates or changes to our Privacy Policy.
11. Contacting LGE
If you have any questions or comments about this Privacy Policy or LGE’s processing of your personal information, please contact us at opensource@lge.com or
LG Electronics Inc.
128 Yeouidaero, Youngdeungpo-gu,
Seoul, Republic of Korea 150-721
You also have the right to lodge a complaint with the data protection authority in the country in which you live, although we would encourage you to first contact us directly to resolve any concerns.